Our customers know we will take the time to get to know them and understand their financial needs. As trusted advisors, we’ll be there to guide them through the decision making and planning process with their best interest at heart. We strive to find the perfect fit for each customer’s needs.
Since STAR was formed, it’s been our mission to be a market leader. We pride ourselves on being innovative and using the latest technology to advance our products and services. We were among the first banks in the country to send e-mail statements and utilize imaging technology. We’re always looking toward the future and finding new solutions to better serve our clients. We’re proud to offer products found at much larger banks with the service people expect from a smaller bank.
Through recruitment and retention, our employees have the talent and experience needed to get the job done. Opportunities for professional growth exist for employees who want to challenge themselves and hone their skills.
STAR strives to create a positive, fun work environment. Part of that is recognizing and rewarding employees for the individual and team successes. From the All About You Awards to STAR Day, and the one-on-one appreciation, we take the necessary steps to ensure our employees get the recognition they deserve.
To be a community leader takes time, talent and treasury. With your help, STAR can have a lasting affect on the communities we serve. No act, no matter how small, goes unnoticed or unappreciated. By volunteering our time, we can enrich the quality of life of the communities we serve. When we sit on a committee or board for a local organization, participate in a community fundraiser or volunteer our time to teach school children how to save, each of us can use our talents to shape the community. We also provide financial support to area organizations. It is STAR's priority to support endeavors in education, economic development and the arts.
It’s a lesson we were all taught in grade school: Treat others the way you want to be treated. It’s important to treat all customers, fellow employees and vendors with respect. After all, we are interdependent on one another.
It’s imperative that we keep up with industry trends in order to provide our customers with the best service. It’s also important that we take the time to learn about our customers and what they expect and need from us.
STAR strongly believes that each employee and each customer should be financially literate. STAR employees participate in two learning days a year to increase their personal financial literacy. In turn, employees can share this information with customers. STAR also distributes e-mails, letters and other informational pieces to customers enhance their financial literacy.