ACH Resources

The below ACH Quick Reference Guide is a comprehensive breakdown of the NACHA rule book. This should be used as a resource when Originating ACH Payments, understanding returns (and the corresponding return timeframe), authorization retention timeframes, your obligations as an “Originator”, and our obligations as your ODFI “Originating Depository Financial Institution”

Below is a table of the most commonly found Return Code Reasons. Please refer to the complete guide for more information.

Code	Description	Time Frame	Notes	Next Steps
R01- INSUFFICIENT FUNDS	The available and/or cash reserve balance is not sufficient to cover the dollar value of the debit entry	2 Banking Days	The entry was returned for insufficient or uncollected funds (the entry cannot be reinitiated more than 2 times following the return of the original entry); The entry was returned for stop payment and reinitiation was authorized by the payment recipient or your company has taken corrective action to remedy the reason for return. For returned RCK entries, your company may reinitiate if, RCK entry was returned for insufficient or uncollected funds, and the item to which the RCK entry relates was presented no more than 1 time through check collection and not more than 1 time as an RCK entry.	May reinitiate entry if reinitiation requirements are met.
R02 – Account Closed	A previously active account has been closed by action of the account holder or financial institution.	2 Banking Days		Contact payment recipient to obtain authorization for another account.
R03 – No Account/ Unable to Locate Account	Account number structure is valid but does not correspond to the individual identified in the entry or account number designated is not an existing account.	2 Banking Days		Contact payment recipient to update account number before initiating a new entry.
R04 – Invalid Account Number Structure	The account number structure is not valid.	2 Banking Days	The entry may fail the check digit validation or may contain an incorrect number of digits.	Contact payment recipient to update account number information.
R08 – Payment Stopped	The payment recipient has placed a stop payment order on the debit entry	2 Banking Days	A stop payment order may be placed on one or more debit entries. Stop payments are placed in advance of a specific entry or entries to prevent them from posting to the recipient’s account.	Contact payment recipient about the stop payment. Must obtain authorization to reinitiate payment.
R10 – Customer Advises your company is Not Known to payment recipient and/ or your company is Not Authorized by payment recipient to Debit payment recipient’s Account.	Payment recipient does not know the identity, has no relationship or has not authorized your company to debit their account. For ARC and BOC entries, the payment recipient’s signature on the source document is not authentic, valid or authorized. For POP entries, the payment recipient’s signature on the written authorization is not authentic, valid or authorized.	60 Calendar Days	Used for the return of an unauthorized debit to a consumer account and for an IAT debit to any account. Do not use with CCD/CTX entries.	Must obtain a new authorization to initiate a new entry.
R11 – Customer Advises Entry Not in Accordance with the Terms of the Authorization	The payment recipient’s authorization to debit exists, but there is an error within the payment such that the entry does not conform to the terms of the authorization. For example: the entry is for an amount different than authorized; the entry was initiated for settlement earlier than authorized; the entry is part of an incomplete transaction; the debit entry was improperly reinitiated; for an ARC, BOC or POP entry the source document was ineligible, notice wasn’t provided, the amount of the entry was not accurately obtained from source document; the reversing entry was improperly initiated by your financial institution or your company or the payment recipient didn’t affirmatively initiate a subsequent entry in accordance with the terms of the standing authorization.	60 Calendar Days	Not for use with CCD or CTX entries. Code may be used for the return of an entry bearing a consumer SEC code that has been received to a non-consumer account where the debit entry was not in accordance with the terms of the authorization.	May initiate a new entry to correct the underlying error without obtaining a new authorization. If entry cannot be corrected by your company, transmission of a new entry is prohibited, such as where the source document for an ARC, BOC or POP entry was ineligible for conversion or the required notice was not provided prior to accepting the check.
R29 – Corporate Customer Advises Not Authorized	Non-consumer recipient did not authorize CCD or CTX debit.	2 Banking Days	May agree to accept return entry beyond the return time frame	Do not reinitiate entry.