COVID-19 Information from STAR

 

Select STAR Lobbies Now Open for Walk-ins

We ask you to please continue utilizing online banking, our mobile app, or drive-up video banking services whenever possible.
 
If you find it necessary to visit the branch lobby, you may notice several changes to our procedures in order to best protect our customers and employees:
 
  • Employee screening – Employee temperatures are taken at the start of every shift

  • Additional disinfecting/deep cleaning throughout the lobby

  • Personal Protective Equipment is provided for our employees, so employees may choose to wear masks

  • Social distancing encouraged through markings on the floors

  • Reduction in total occupancy within our lobbies

     
The following STAR lobbies are now open for walk-in customers. Please don’t visit a branch lobby if you are feeling ill, have a cough, fever or shortness of breath, if you have traveled internationally in the past 14 days, or if you have come in contact with someone with COVID-19.
 
  • 2004 N. Wayne Street, Angola, IN 46703

  • 1503 E. 53rd Street, Anderson, IN 46013

  • 1523 E. Cross Street, Anderson, IN 46012

  • 105 Frontage Road, Columbia City, IN 46725

  • 125 S. Anderson Street, Elwood, IN 46036

  • 400 N. High Street, Muncie, IN 47305

  • 931 E. Main Street, Gas City, IN 46933

  • 2948 S. Western Avenue, Marion, IN 46953

  • 403 Parkview Dr, New Castle, IN 47362

 

To schedule an appointment at one of our temporarily closed lobbies during the designated hours, 9:00 am- noon and 3:00 pm - 5:00 pm, Monday - Friday, please call: 1(800) 395-7827. As we continue to work on our plan to reopen STAR lobbies, we want to extend a thank you for your patience and understanding.

 

Phased Reopening Plan

Our proactive plan to gradually open our business locations falls in line with Indiana Governor Eric Holcomb’s Back on Track Indiana plan. While all face-to-face banking will continue to be by appointment for the time-being, we are busy implementing many safeguards and procedures inside the branch lobbies, so that we can best protect our customers and employees. We are working to implement social distancing measures and to install plexiglass screens at all kiosks. We will also be providing masks, gloves and infrared thermometers to our employees. In addition, there will be added cleaning and disinfecting services at all STAR locations.
 
Once all of the additional safeguards are in place, we will begin to open branch lobbies with a thoughtful, phased approach taking into account the health and safety of our customers and employees.
 
Please continue to check back here for information regarding reopening and safety precautions.
 

Beware of Fraud and Scams

Unfortunately, even in these trying times fraudsters and scammers are still out there trying to take advantage of you. The Federal Trade Commission has issued warnings about possible scams. Additionally, we want to remind you that STAR will never request sensitive information from you over the telephone and especially not on email. Be sure to look closely at email addresses and website URLs. You will only receive emails from us from @starfinancial.com or @email.starfinancial.com email address. Don't answer calls from unfamiliar numbers. If you think you are a victim of fraud, visit our Report Fraud & Suspicious Activity page for more information.

 

At Home with the Kids

Many of us are quarantined in our homes. While sheltering in place is challenging, it can be especially taxing with children in the house. Although your local community bank may not be the first place you look for children's activities, we have assembled some resources from our partners and other local businesses. Visit our Activities for Families to Enjoy Together page for coloring sheets, educational materials, and virtual activities.

 

Digital Banking Tools

 
Online Banking icon STAR Online Banking - Instantly access to your finances, anytime and anywhere you need it with STAR Online Banking. Check balances, account activity and transaction history whenever you want from your computer, tablet or phone.
Video Banking - With STAR Video Banking, you’ll be able to bank at the branch when it's most convenient for you. While it may look like an ATM, STAR Video Banking offers many of the services offered in our lobbies without getting out of your car. Video banking services are available 7am to 7pm Monday through Saturday, and you can access our ATMS 24/7.
STAR Mobile App - Bank on the go with the free STAR Bank mobile app for your smartphone or tablet. Whether you want to check your balance, pay a bill or even deposit a check, you can manage your finances with just a few taps.
Customer Solutions - If you have any questions, call our Customer Solutions team at 800-395-7827 Monday through Friday, 7am to 8pm, and Saturday, 7am to 5pm. You can also call the same number for automated telephone banking 24/7.