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About our Team

STAR offers their customers a selected line of trusted insurance providers and products. Our invaluable personal service is above and beyond anything you'll find … it's what makes us stand out from the competition and why our customers won't go anywhere else.
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Brandy Cole
Account Executive - New Castle


Brandy joined the STAR Insurance team in 2006 and works with clients to tailor policies for a range of commercial and personal insurance. She also specializes in life and health insurance policies. Brandy works with clients to explain their options and find the right policy to protect what’s most important to them.

A graduate of Richmond High School, Brandy earned Associate’s degrees in business administration and accounting from Indiana Business College.

Currently, she is pursuing a Bachelor’s degree in risk management and insurance from Ball State University.

Brandy and her husband Doug reside in New Castle with their three children, Zach, Emma and Jacob.

403 Parkview Drive, New Castle, IN 47362
P: (765) 593-5130 | brandy.cole@starfinancial.com



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Mark Coonrod
Account Executive - Churubusco


Since 1991, Mark has been helping clients find the right commercial property and casualty and home, auto and life insurance. His expertise also includes group and individual health insurance policies.

A graduate of Bishop Luers High School, Mark is a Certified Insurance Counselor (CIC) by the Society of Certified Insurance Counselors and Accredited Adviser in Insurance (AAI) by the Insurance Institute of America.

Outside of the office, he serves as the club treasurer and two-term past president of the Rotary International Chapter in Churubusco. Mark is also the past president and past member of the board of directors for the Churubusco Chamber of Commerce. Additionally, he serves as Lodge Esquire for the Elks Lodge 1417.

A Columbia City resident for nearly 25 years, Mark and his wife Chris have two
daughters, Danielle and Andrea, and one grandson, Brody.

111 N. Main Street, Churubusco, IN 46723
P: (260) 467-5674 | mark.coonrod@starfinancial.com



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Tana Craun
Account Executive - Marion


Since 1993, Tana has been helping clients find the right commercial and personal insurance coverage. She also specializes in life and health insurance policies.
A graduate of Marion High School, Tana is the past Indiana State Director of the International Association of Insurance Professionals (formerly NAIW).

Outside of the office, she serves as secretary and board member of the Marion Lions Club and Past President of United Methodist Women at her church. Tana also devotes time to the Marion Chamber of Commerce.

She and her business Jack reside in Marion and have two children and eight grandchildren. Tana enjoys gardening, reading, cooking and spending time with her family.

315 S. Adams Street, Marion, IN 46952
P: (765) 651-6848 | tana.craun@starfinancial.com 



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Jena Crouch
Account Executive - Marion


Jena joined the STAR Insurance team in 2011 and works with clients to tailor policies for a range of small commercial and personal insurance needs. She also specializes in farm and livestock policies. She works with each client to tailor a policy to their exact needs.

A graduate of Eastbrook High School, Jena earned a Bachelor’s degree in general studies from Ball State University.

Jena and her husband Adam reside in Greentown. She enjoys spending time with family and friends, especially while attending area livestock shows.

315 S. Adams Street, Marion, IN 46952
P: (765) 651-6849 | jena.crouch@starfinancial.com



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Terry Diller
Account Executive - Fort Wayne


With 32 years of experience in the insurance industry, Terry assists his clients with all facets of their commercial and personal insurance needs. He also specializes in policies for the sports and entertainment markets. Terry works with each client to tailor a policy to their exact needs.

A graduate of Northrop High School in Fort Wayne, Terry earned his Bachelor’s degree in business administration from the University of Saint Francis. He holds the certification of Chartered Property Casualty Underwriter.

Terry devotes time outside of the office as a board member of the Stavreti Scholarship, Inc. in Fort Wayne and volunteers time to his church.

2130 E. Dupont Road, Fort Wayne, IN 46825
P: (260) 467-5699 | terry.diller@starfinancial.com



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Trent Diller
Account Executive - Fort Wayne


Trent joined the STAR Insurance team in 2006 and works with clients to tailor policies for a range of commercial and personal insurance needs including, property, home, auto, agriculture and life.

He holds his life and health, property and casualty and crop insurance licenses.
Trent is a graduate of Carroll High School in Fort Wayne and earned a Bachelor’s degree in business marketing from IPFW.

He volunteers time in the community by serving as president of the Garrison Group in Fort Wayne and devotes time in area classrooms as a Junior Achievement volunteer.

Trent and his wife Nikki reside in Leo with their son Colton and dog Cheyenne.

2130 E. Dupont Road, Fort Wayne, IN 46825
P: (260) 467-5692 | trent.diller@starfinancial.com



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Hope German
Account Executive - Kendallville


Hope joined the STAR Insurance team in 2003 and works with clients to tailor policies for a range of personal insurance needs including, property, home and auto. She works with clients to explain their options and find the right policy to protect what’s most important to them.

She is a graduate of Prairie Heights High School and earned an Associate’s degree in broadcasting from Vincennes University.

Hope serves as team captain for the Relay for Life in LaGrange County and volunteers time to her church’s music department and directs its Christmas plays.

360 W. North Street, Kendallville, IN 46755
P: (260) 349-3730 | hope.german@starfinancial.com 



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Mark Helms
Account Executive - Muncie


Commerical Lines
Personal Lines
Health
Life


400 N. Hight St.
Muncie, IN 47305
(765) 751-3583
mark.helms@starfinancial.com



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Bob Jackson
Account Executive - Warsaw


Robert joined STAR in 2012 and has seven years of  experience in the insurance industry. He assists his clients with all facets of their commercial, farm and personal insurance needs. He also specializes in life and health policies. Robert works with each client to tailor a policy to their exact needs.

He holds his life and health and property and casualty insurance licenses.

A graduate of Warsaw High School, he earned a Bachelor’s degree in communications from Grace College.

An active volunteer withing the community, Robert serves on the board of directors for the Warsaw Breakfast Optimist Club and as a coach for the Warsaw Little League and Warsaw Pee Wee Football. He is also chairman of the business commission at his church.

Robert and his wife Katie reside in Warsaw and have four children, Ellie, Joe, MK and Ben.

107 E. Center Street, Warsaw, IN 46580
P: (574) 269-1089 | robert.jackson@starfinancial.com



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Chuck Kennedy
Account Executive - Columbia City


Chuck began his insurance career in 1987 and has 32 years of experience in the insurance industry. He assists his clients with all facets of their commercial, agricultural and personal insurance needs. He also specializes in life policies. Chuck works with each client to tailor a policy to their exact needs.

After graduating from Huntington North High School, Chuck earned his Bachelor’s degree in psychology and business from Huntington
University.

Outside of the office, Chuck serves as treasure for Huntington County Whitetail Association and is a member of the Huntington County Chamber of Commerce.

Chuck and his wife Sherri reside in Huntington. He has two daughters, Carlie and Chelsea, and three step-daughters, Jessica, Tiffany and Janelle.

400 Frontage Road, Columbia City, IN 46750
P: (260) 356-3313 | charles.kennedy@starfinancial.com 



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Rick Roebuck
Account Executive - Columbia City


Rick began his career at STAR in 1988 and has more than 25 years of experience in the insurance industry. He specializes in Medicare, life, long term care, health and disability insurance. Rick works with clients, both individuals and businesses, to
explain their options and find the right policy to protect what’s most important to them.

He is a graduate of Huntington North High School and Ivy Tech Community College. Rick holds the Indiana Long Term Care Partnership certification from the ILTCP.

A Columbia City resident for 25 years, Rick and his wife have five children.

105 Frontage Road, Columbia City, IN 46725
P: (260) 248-6076 | rick.roebuck@starfinancial.com



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Carolyn Roebuck
Account Executive - Churubusco


With 25 years of experience in the insurance industry, Carolyn works with each client to tailor policies for a range of personal insurance needs including, home, auto and life. She works with clients to explain their options and find the right policy to protect what’s most important to them.

Carolyn is a graduate of Churubusco High School. Married with three daughters, she has been a resident of Columbia City for 25 years.

In her spare time, she enjoys reading, gardening, bicycling and running.

111 N. Main Street, Churubusco, IN 46723
P: (260) 467-5673 | carolyn.roebuck@starfinancial.com



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LeAnn Rosen
Account Executive - Columbia City


LeAnn joined STAR in 1991 and has more than 20 years of experience in the insurance industry. She works with each client to tailor policies for a range of commercial and personal insurance needs.

LeAnn also specializes in Medicare, life and health policies. She works with clients to explain their options and find the right policy to protect what’s most important to them.

LeAnn is a graduate of Columbia City High School. She and her husband James have lived in Columbia City for 40 years. LeAnn has two children and two grandchildren.

201 W. Van Buren Street, Columbia City, IN 46725
P: (260) 248-6088 | leann.rosen@starfinancial.com



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Lynn Smith
Account Executive - Fort Wayne


With 44 years of experience in the insurance industry, Lynn assists his clients with all facets of their commercial insurance needs. He works with clients to explain their options and find the right policy to protect what’s most important to them.

A graduate of Decatur High School, he earned his Bachelor’s degree from Indiana University.

Outside of the office, Lynn is an active member of the YMCA and his church.

He and his wife Dorace reside in Fort Wayne and have three children and four grandchildren.

2130 E. Dupont Road, Fort Wayne, IN 46825
P: (260) 467-5698 | lynn.smith@starfinancial.com



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Scott Smith
Account Executive - Bluffton


Scott began his career at STAR in 2004 and has more than 9 years of experience in the insurance industry. He assists his clients with all facets of their commercial, agricultural, life and senior health insurance. He also specializes in small group health and individual health insurance coverage. Scott works with clients, both individuals and businesses, to explain their options and find the right policy to protect what’s most important to them.

He is a graduate of Huntington North High School and attended Huntington University.

An active volunteer withing the community, Scott is a member and past president of Kiwansis and serves on the special events commitee for the Wells County Chamber of Commerce.

105 N. Main Street, Bluffton, IN 46714
P: (260) 824-3620 | scott.smith@starfinancial.com



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Shelby Longenbaugh
Account Executive - Columbia City


Commercial Lines
Personal Lines
Life Insurance


201 W. Van Buren Street
Columbia City, IN 46725
P: (260) 248-6088
Shelby.longenbaugh@starfinancial.com 



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Carolyn Snyder
Account Executive - Columbia City


With 42 years of experience in the insurance industry, Carolyn assists her clients with all facets of their small business and personal insurance needs. She specializes in workers compensation, home, auto and life policies. Carolyn works with clients to explain their options and find the right policy to protect what’s most important to them.

She specializes in small business, workers compensation, home, auto and life insurance policies.

She is a graduate of Bishop Dwenger High School in Fort Wayne.

Outside of the office, Carolyn serves as a team leader for the United Way of Whitley County’s annual Day of Caring.

201 W. Van Buren Street, Columbia City, IN 46725
P: (260) 248-6088 | carolyn.snyder@starfinancial.com



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Chuck Springer
Account Executive - Kendallville


Chuck joined the STAR Insurance team in 2007 and has 13 years of experience working with clients to tailor policies for a range of commercial insurance needs. He specializes in helping commercial clients manage their unique risks, including those clients in the manufacturing, contractor, agribusiness and restaurant/bar industries.

He is a graduate of Columbia City High School and earned a Bachelor’s degree in business management from Indiana Wesleyan University.

Chuck and his wife Lindsey reside in Columbia City and have one son Evan.

360 W. North Street, Kendallville, IN 46755
P: (260) 349-3731 | chuck.springer@starfinancial.com



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Michael Stafford
Account Executive - Muncie


With 21 years of experience in the insurance industry, Michael works with clients to tailor policies for a range of commercial and personal insurance needs. He also specializes in senior, life and individual and group health policies. Michael works with clients to explain their options and find the right policy to protect what’s most important to them.

A Muncie Central High School graduate, Michael earned a Bachelor’s degree in finance and insurance from Ball State University.

He is an active supporter of Ball State University, Motivate Our Minds and YMCA –Invest in Youth.

400 N. Hight St., Muncie, IN 47305
P: (765) 284-4416 | michael.stafford@starfinancial.com 



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Whitney Tompkins
Account Executive - New Castle


Personal Lines


403 Parkview Dr.
New Castle, IN 47362
(765) 593-5130
whitney.tompkins@starfinancial.com



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Zach Ziliak
Sales Manager, STAR Insurance Agency


Commercial Lines
Personal Lines


201 W. Van Buren Street
Columbia City, IN 46725
P: (260) 248-6081
zach.ziliak@starfinancial.com