Live Video Banking

Get extended hours and personalized service at our drive-up.

With STAR Live Video Banking, you’ll be able to bank at the branch when it's most convenient for you. While it may look like an ATM, STAR Video Banking offers much more — with a personal touch.

Access a wide range of banking services typically handled inside the branch. Simply tap the screen and speak to a STAR Banker via real-time video who can answer questions and assist you with more complex transactions.

  • Enjoy extended banking hours: Monday - Saturday 7 AM - 7 PM
  • Cash checks to the penny
  • Withdraw funds in specific denominations
  • Make deposits - both cash and check
  • Make a loan payment

Man depositing check at video banking machineWhat is Live Video Banking?

STAR's Live Video Banking looks like an ATM but with a major enhancement: you can have a real time, face-to-face conversation with a STAR Video Banker at the machine. Live bankers can guide you through every step of your transaction and answer questions about your accounts.

How do I communicate on video banking?

Live Video Banking uses two-way video that will allow you to see the banker while allowing the banker to see you. Using video cameras with built-in speakers, you can privately communicate with your banker while conducting your transactions. 

Are my transactions secure?

When using STAR Video Banking, your transaction is as secure as if you were making a face-to-face transaction. It is processed in exactly the same manner. For security purposes, transactions are recorded and questions may be asked to verify your identity.

What can I do on Video Banking?

Almost every transaction you can do with a face-to-face teller can be done on Drive-Up Video Banking. You can make deposits, withdrawals, transfers, loan payments, cash checks, and more! There are no envelopes or forms to fill out. Please note that our machines cannot accept coins.

What happens when I cash a check or make a deposit with Video Banking?

Depositing cash or cashing a check with Video Banking is as easy as doing it with a banker inside one of our lobbies. There are no envelopes needed, you insert the check or cash directly into the deposit slot. For cash, Video Banking reads and counts each bill and displays the deposit amount on screen for verification. When depositing or cashing a check, an image of your check will appear on screen. You tell the banker what you would like to do next: deposit, receive cash back, make a payment, or any other service you would ask a banker to perform. Everything is displayed on screen to ensure accuracy.

Will my account be updated in real-time when I use Video Banking?

Yes, your account will update just as it would at a traditional drive-up. If you are unsure about the availability of your funds, just ask your STAR Video Banker during the transaction.