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Report a Lost/Stolen Card

Report Lost/Stolen STAR MasterCard® Debit Card

  • Call STAR Customer Service at 888-395-2447

  • For lost or stolen ATM or Debit Cards after normal business hours, please contact STAR using the number above. You will be redirected to a Fraud Center Representative.

  • Your new card and pin will be mailed to you in separate envelopes for your security. Typically, they will arrive within 2 - 3 business days following your request to the address on record.
Report Lost/Stolen STAR Visa® Credit Card 

  • Call Cardmember Support at 800-558-3424
    (Representatives are available 24/7)