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IBM Security Trusteer Rapport End User License Agreement (EULA)

NOTICE - September 1, 2014

Recently, IBM acquired Trusteer to expand its security portfolio with advanced software that combats financial fraud and security threats.  

In conjunction with the Trusteer integration into IBM, starting on September 15th, IBM will gradually rollout the IBM Security Trusteer Rapport End User License Agreement (EULA) over a period of 6 weeks. 

To facilitate the rollout of the EULA, all IBM Security Trusteer Rapport users will be presented with the following message and will be asked to accept the new EULA. Since Rapport protection is required for STAR commercial cash management customers to access STAR Online Banking, accepting the EULA is also required

Trusteer Screenshot 

Frequently Asked Questions

Q. What is the new End User License Agreement (EULA)?
A. An End User License Agreement (EULA) is NOT new to Trusteer Rapport. Like other software, end users have always been required to accept a Trusteer Rapport EULA upon install/download.
IBM recently acquired Trusteer to expand IBM’s security portfolio with advanced software that combats financial fraud and security threats. Trusteer will now conduct business as IBM. In light of our integration into IBM, we are releasing an updated EULA. This EULA will be available for all end users of IBM Security Trusteer Rapport. To review the updated EULA, see: http://www.trusteer.com/support/end-user-license-agreement

Q. Who is required to accept the EULA?
A. All end users of IBM Security Trusteer Rapport will be required to accept the updated EULA. As in the past, new users will be presented the EULA for acceptance upon install/download. End users who previously accepted the EULA will be given an opportunity to view and accept the updated EULA via a one-time pop-up alert that will appear on the users’ screens. The EULA update alert makes sure end users are aware that an updated EULA is available and must be accepted. By clicking "OK", the end user acknowledges the updated EULA. The program continues to work as usual in the background.

Q. Why are end users required to accept the EULA?
A. In order to maintain Rapport’s capabilities that are designed to protect against online security threats, certain information is collected from end users' computer when suspicious software, website activity or a malfunction is detected. To help customers and their end users understand what data is needed to protect users against threats, the updated EULA lists the data that is collected and how it is processed. Accepting the EULA indicates that the end user consents to IBM’s collection and processing of this data as the customer’s data processor when suspicious malware is assumed.

Q. Why are updates needed?
A. In order to maintain our products’ capabilities that are designed to protect against online security threats, certain information is collected from end users' computers when suspicious software, website activity or a malfunction is detected. To help customers and their end users understand what data we need to protect users against threats, the updated EULA lists the data that could be collected, and how it is processed. We refined and reorganized the previous EULA with additional detail to make sure we are providing the end users with more information they may find relevant. 

Q. What will happen if an end user does not accept the EULA?
A. For new potential Rapport users, if the EULA is not accepted, the end user cannot use the software and installation will abort. For existing users, if the updated EULA is not accepted, the user is no longer licensed to use the software and is asked to uninstall the program. Uninstalling is not forced upon the user and Rapport continues to operate as usual. Since Rapport protection is required to access STAR Online Banking, accepting the EULA is also required.

Q. Can the end user uninstall Rapport?
A. Uninstalling Rapport is not a favorable action, since uninstalling Rapport will disallow access to STAR Online Banking.

Q. At what point does the end user see the new EULA?
A. The new EULA has been associated with new potential user downloads since June 2014.

Existing customers will see the pop-up message on or soon after September 15. The end user does not have to login into any protected application in order to be presented with the pop-up and every user will only have to accept it once. The alert will continue to pop up until the end user acknowledges it by clicking “OK”. The program will continue to run in the background while the pop-up will be presented without affecting the end user’s operation. 

Q. What will the end user experience?
A. The end user will be presented with a pop-up message as shown in the attached image above.

The end user will be asked to acknowledge the new EULA by clicking “OK”. Once the end user clicks “OK”, the dialog box closes and will not reappear. The end user is not required to take any further action.

If the user does not accept the EULA, the pop-up will remain on the computer but it does not prevent the user from accessing STAR Online Banking or any other application.  If the user reboots or shuts down their computer, the pop-up will reappear.  Only accepting the EULA prevents the pop-up from reappearing.

Q. Are there any design or behavior changes in the product that result in the EULA changes?
A. No, the changes to the EULA are not driven by product changes. The changes to the EULA are necessary to make sure that end users understand their rights and what information is collected. Rapport will continue to provide the same level of security as before.

Q. Is IBM going to continue to send pop-ups?
A. No. We fully expect to continue our policy of silent operation with a minimum of disruption going forward after this.

Q. Where can I learn more about the EULA changes?
A. Click here to view the EULA. A local copy of the EULA will also be stored on the device when installing and accepting the EULA. For additional information, contact Trusteer Enterprise Support.