Lock, credit cards and keyboard

We are committed to keeping your personal and financial information safe and secure.

Report a Lost Card

Report Suspicious Activity

At STAR, we take the security of your personal information seriously. Whether you bank online, by phone or mail, or stop in to visit us, your banking experience and the security of your financial and personal information is very important to us. 

Helping you safeguard your information at home is also one of our top priorities. As part of our commitment to the community, we want to provide you with resources and information so you can better protect yourself from financial fraud.

How does STAR protect you?

Enforcing Security
Managing employee conduct: 

The STAR Financial Group Security Policy expresses our commitment to integrity, core values and ethical standards and the conduct we expect from all our employees. The Security Policy includes specific guidelines about how to safeguard confidential and sensitive information. If it is determined that an employee has violated the Security Policy, we’ll take corrective action, up to and including termination of employment.

Verifying practices: 

We periodically review our operations and business practices to make sure they comply with the corporate policies and procedures to protect confidential information. During these self-assessments and examinations, we review the controls and safeguards related to information and facility security.

Customer Concerns: 

Please contact us if you believe we have not complied with our Privacy Notice concerning how we use the personally identifiable information we collect online, or if you believe we’ve provided you with inaccurate information.

Enforcing Safe Online Practices

STAR is serious about safeguarding your personal information online. As a security measure, you may access your account information online from the STAR Web site only if you have registered with us. As required by federal law, STAR adheres to Multi-factor Authentication (MFA) practices, otherwise known as two-factor authentication.

Secure Socket Layer (SSL) encryption is used on our Web site whenever you are asked to enter confidential information such as your personal account data. Using public key cryptography in SSL between our server and your browser, we are able to encrypt or scramble the information to create a private session that only you and the STAR systems can understand. You can tell you have entered a secure session in several ways. Whenever you see an unbroken key or a locked padlock icon on the bottom of your browser screen, you have entered a secure session. In addition, when your session changes from "http" to "https," it is secure.

We also protect your account information by requiring a user name or login ID and password. Exit the site or logout of the service (do not use the back button) when you have finished your online banking session. Logging out in this manner ends your session and ensures the next time you or anyone else tries to view the information, they have to know your login ID and password to proceed/authenticate. For added security during logoff, close your browser, especially if you are using a computer in a public facility such as an airport or library.

Linking to Third Party Sites

STAR Financial Bank is not responsible for the online security practices of third party sites (companies we link to from our website) online security practices. In most cases, we provide links to non-STAR web sites to help you find more information about topics that may be of interest to you. Third party web sites may be governed by different privacy policies and/or security standards. In the event the link we provide does navigate away from, you will receive a message alerting you that you are leaving the STAR site.

Sending E-mails to STAR

When you send an e-mail to us directly from your inbox, it may not be secure. Therefore, we ask that you do not send us confidential information, such as Social Security numbers or account numbers through unsecured e-mail. Please send all confidential information using either Secure Email , the message center within online banking, postal mail or by visiting one of our branches.

Secure Email Login to Online Banking

Submitting Online Forms

When you submit information using the various forms found on the website, your information is sent securely to members of STAR Bank for review and/or to respond. If your submission contains sensitive information, such as an account number or Social Security number, we will respond to you using our Secure Email