Security News & Alerts

09/15/17 9:15 AM (ET)

Equifax Security Breach

Equifax, a consumer credit reporting agency, has recently experienced a massive data breach. Initial reports indicate 143 million people could have been affected. It is believed that cybercriminals may have accessed the following information – names, social security numbers, birth dates, addresses and, in some cases, driver’s licenses.

You can use the following link to learn more information about this breach:

In addition, here are some helpful tips on how to project your identity:

  • Read updates from Equifax’s website
  • Be on the lookout for suspicious emails or phone calls, particularly from sources claiming to be from Equifax, banks, creditors or law enforcement
  • Monitor your statements more than ever
  • Look out for anything odd – a notice for a new credit account you didn’t apply for, a letter/email from a company thanking you for a recent phone call,  a notice for a change in address and/or email on file, or bank statements not showing up
  • Check your credit reports
  • Ensure strong passwords are in place
  • Enable alerts from banks and credit cards on any activity you want to be notified about
Here is a link from Consumer Reports with further information on how to protect your identity: 

We want to confirm that none of STAR’s data was compromised; this breach was solely on Equifax. STAR will continue to follow our established identity theft procedures and processes.

04/06/16 11:42 AM (ET)

Significant Increase in Debit Card Fraud Activity in Indiana

STAR Bank’s Security Department has been notified of a significant increase in fraudulent debit card activity from compromised card data within the state of Indiana. 

Rest assured, we continue to monitor debit card activity 24 hours a day for fraudulent transactions and will notify you immediately if such activity is identified. We have also implemented additional security controls to help mitigate the riskThese communications will be delivered by phone, e-mail and postal mail. If we discover that your card has been breached, we may deactivate your card immediately.
We encourage you to review your card activity, as well, through online banking, and notify us immediately if you detect any unauthorized activity. Additionally, please remember that STAR offers security alerts through online banking. These can be customized for delivery through e-mail, text or phone call.

For more information about what STAR is doing to protect your debit card, please contact your local branch or call (888) 395-2447 to speak with a Customer Solutions Representative.

03/23/16 10:06 AM (ET)

Business E-mail Compromise Alert from FBI

Business E-mail Compromise, or BEC, is a type of sophisticated financial fraud targeting businesses of all types and sizes. BECs are carried out by compromising legitimate business e-mail accounts through social engineering or computer intrusions to conduct unauthorized transfers of funds.

For example, the CFO of a U.S. company received an e-mail from her CEO while the CEO was on vacation out of the country. The CEO requested a transfer of funds for a time-sensitive payment that required discretion. The CFO followed the instructions and wired $250,000 to a bank in Hong Kong. The next day, the CEO called about another matter. The CFO mentioned she had completed the wire the day before, but the CEO said he never sent the e-mail and knew nothing about the transaction. The company was the victim of a Business E-mail Compromise (BEC).
The Internet Crime Complaint Center (IC3) has seen a 270% increase in identified victims and exposed loss since January 2015. The scam was reported in all 50 states and in 79 countries. 
For additional information on Business E-mail Compromises, visit or contact STAR Customer Solutions at (888) 395-2447.

01/19/16 9:03 AM (ET)

Phishing Scam Targeting STAR Bank Customers

STAR's Security Department has received reports that customers are receiving automated phone calls stating that their STAR debit card has been compromised and asking that they enter their debit card number. These calls are fraudulent and not coming from STAR. Please do not give out your debit card number or other personal information. If you have received one of these calls and have entered your debit card number, please contact STAR Customer Solutions immediately at 1-888-395-2447.