Security News & Alerts

01/19/16 9:03 AM (ET)

Phishing Scam Targeting STAR Bank Customers

STAR's Security Department has received reports that customers are receiving automated phone calls stating that their STAR debit card has been compromised and asking that they enter their debit card number. These calls are fraudulent and not coming from STAR. Please do not give out your debit card number or other personal information. If you have received one of these calls and have entered your debit card number, please contact STAR Customer Solutions immediately at 1-888-395-2447.

07/29/15 9:22 AM (ET)

Medical Informatics Engineering (MIE) Security Breach

Medical Informatics Engineering (MIE) houses electronic medical records for several medical companies and individuals across the nation. On May 26, 2015, MIE discovered suspicious activity relating to their network. While investigations into this incident are ongoing, MIE has determined that the security of some personal and protected health information contained on MIE's network has been affected.

If your records were housed at MIE, you should have received a letter informing you of the incident and actions you can take to protect your identity. This letter is not a hoax and you are encouraged to follow their suggestions stated in this letter. In addition, we hope you will take advantage of the same identity theft protection services offered through STAR's Value Checking account.

For additional information on this incident, the affected data, the identity of your affected healthcare provider(s) and information which came from each of them, please call (866) 328-1987.

07/01/15 10:34 AM (ET)

Vishing and Mobile Check Deposit Scams

STAR's Security Department has received numerous reports of customers in our markets receiving phone calls indicating their debit has been deactivated. The customer is then asked to enter their debit card number and PIN during the automated call to reactivate. If you receive this call, please hang up and do NOT provide them with your debit card information. If you already received the call and released this information, please contact a STAR Customer Solutions representative immediately at (888) 395-2447 to close your card, as it has now been compromised.

In addition, we are receiving reports of customers who have given out their Online Banking login credentials to individuals who then make a deposit using the STAR Bank mobile app. Once the deposit is made, the individual attempts to wire most or all of the funds out of the account. If you have recently given out your credentials, please review your account immediately, change your password and contact STAR Customer Solutions at (888) 395-2447 if you notice any fraudulent transactions.

04/30/15 2:46 PM (ET)

Nepal Earthquake Disaster Relief Email Scams

There is a warning out for everyone to be wary of any Nepal disaster relief or aid email messages. Please exercise extreme caution if you receive one of these. It would be best to work with a known and confirmed relief agency like the American Red Cross or local religious organizations to ensure your donations are safely received and reach the proper agency. Here are some tips for you to follow:

  • Do not follow unsolicited web links or attachments in email messages. Best to do your own research and get the actual phone number. Just because it looks like and sounds like it came from the American Red Cross or a famous actor doesn’t mean it did. Information can be found on the Better Business Bureau National Charity Report Index.
  • Do not respond to these emails. That includes clicking the link to unsubscribe. Any response lets the sender know they have a known & good email address. Then you’ll become really popular and get more of these.
  • Maintain up-to-date antivirus software.
  • Review the Federal Trade Commission's Charity Checklist.
  • Refer to the Security Tip (ST04-014) on Avoiding Social Engineering and Phishing Attacks for more information on social engineering attacks.

Like most disasters, less than ideal individuals will take this opportunity to steal you & your customers hard earned money. If you have any questions, please contact a STAR Customer Solutions Representative at (888) 395-2447 or your local banker.

03/31/15 3:18 PM (ET)

Vanguard Phishing Scam

There is an extremely authentic-looking email being sent, which appears to come from Vanguard regarding a retirement account. Most links look and appear authentic, with the exception of the link to verify our identity. This link will send unsuspecting recipients to an unsafe web site. STAR's Security Department has confirmed that this is a known phishing scam. If you should happen to receive this message, please delete and disregard. If you have any questions or concerns on how STAR is monitoring the situation, please contact us at 888-395-2447.

02/09/15 8:37 AM (ET)

Anthem Data Breach

Individuals who may have been impacted by the recent cyber-attack against Anthem should be hyper vigilant and continue monitoring all their accounts - personal and financial. There will be fraudsters posing as Anthem customers, online or in person, attempting to use this stolen information. Although the overall damage is still unknown, it should be noted that sensitive information was acquired. Full names, Social Security Numbers, birthdates and even credit card and banking information will be attempted to be used. 

If you are an Anthem customer, past or present, you could be a victim. The Indiana State AG’s office has setup a page on their site to allow individuals to freeze their personal credit report for all 3 credit agencies: You can also access this page directly via

If you have any questions or concerns on how STAR's Security Department is monitoring the situation and its impact to our customers, please contact us at 888-395-2447. For more information about the Anthem Data Breach, please visit Anthem's News & Media site. 

09/25/14 11:42 AM (ET)

Debit card security in light of the recent Home Depot data breach

You may have heard that Home Depot experienced a breach of its payment terminals. On September 18th, the company announced that as many as 56 million cards may have been compromised during the five-month attack on those terminals. This makes the breach larger in scope than even the Target breach that occurred during the holiday season in 2013.

STAR debit card holders who were potentially impacted by the Home Depot breach have had their debit cards reissued and a new PIN assigned. However, as your trusted advisor, STAR strongly encourages all debit card holders to take the following precautions to protect their account(s):

  • Visit any STAR branch ATM to change the PIN (Personal Identification Number) associated with your debit card(s). It is a good idea to change your PIN on a regular basis, just as it is a good idea to change passwords you use on your computer.
  • Monitor your account(s) closely for fraudulent activity. If you discover any unauthorized transactions, contact STAR immediately.

You can be assured that the safety and security of your finances is always top of mind at STAR. We monitor all debit card transactions for possible fraud and will contact you if we suspect fraudulent activity on your account. For this reason, it is important that we always have your current cell phone, home phone, and e-mail address on file.