Happy Holidays from your STAR family!
Christmas Holiday Schedule:
Wednesday, December 24th
- STAR lobbies will be closed starting at noon.
- STAR video banking and call center will be available from 7am until noon.
- Digital banking, Orbi machines, and automated bank-by-phone services will be available.
- ACH and wire requests submitted before noon will be processed that day. ACH and wire requests submitted after noon will be accepted through online banking but will NOT process until Friday, December 26th.
- Business Solutions will be available from 8am to noon.
- Customers utilizing Positive Pay, the exception cutoff time will be 11am.
- Lock boxes will process as normal.
Thursday, December 25th
- STAR lobbies, video banking and our call center will be closed in observance of Christmas Day.
- Digital banking, Orbi machines, and automated bank-by-phone services will be available.
New Year's Holiday Schedule:
Wednesday, December 31st
- STAR lobbies will be closed starting at noon.
- STAR video banking and call center will be available from 7am until 5pm.
- Digital banking, Orbi machines, and automated bank-by-phone services will be available.
- ACH and wire requests submitted before noon will be processed that day. ACH and wire requests submitted after noon will be accepted through online banking but will NOT process until Friday, January 2nd.
- Business Solutions will be available from 8am to noon.
- Customers utilizing Positive Pay, the exception cutoff time will be 11am.
- Lock boxes will process as normal.
Thursday, January 1st
- STAR lobbies, video banking and our call center will be closed in observance of New Year's Day.
- Digital banking, Orbi machines, and automated bank-by-phone services will be available.
Be on Alert for Holiday Scammers
Click here to see the ways fraudsters can target you during the holiday season!
Watch Out for These Holiday Scams
The holiday season is a prime time for fraud. Here are three common scams we see:
- Phishing Emails & Texts
Fraudsters send messages pretending to be from trusted companies or banks, asking you to click links or provide personal information.
Tip: Never click on links or share sensitive details unless you’re sure the source is legitimate. - Fake Online Shopping Deals
Scammers create websites or ads offering unbelievable discounts to steal payment details or never deliver the product.
Tip: If something seems too good to be true, it probably is. - Gift Card Scams
Criminals pressure victims to pay for services or settle fake debts using gift cards, then steal the codes.
Tip: Real businesses will never ask you to urgently buy gift cards as payment. Gift cards are meant for gifts, not for paying others or handling emergencies.
Protect yourself:
- Take a moment before acting. Scammers often try to create a sense of urgency, so you’ll make quick decisions without thinking. Pause, verify before you respond, and stay in control.
- Learn more on our STAR Security & Identity Protection page.
- Use our How to Spot a Scam tool for tips to stay safe.